Shipping Policy

Shipping destinations and available delivery options will be displayed at checkout.

Orders are generally processed within [TBD] business days, excluding weekends and holidays. Processing times may be longer during product launches, promotions, or other periods of high order volume.

Estimated delivery times shown at checkout begin after your order has been processed and transferred to the carrier.

Shipping rates and any applicable free-shipping thresholds will be displayed at checkout.

Once an order has shipped, you will receive a shipping confirmation email with tracking information where available.

EVOCELIA is not responsible for delays caused by carriers, customs, weather, incorrect delivery information provided by the customer, or circumstances outside our reasonable control.

If your package arrives damaged, appears to be lost, or you receive the incorrect product, please contact support@evocelia.us with your order number and, where applicable, photographs of the package and product.

Please do not return products to a warehouse or fulfilment address without contacting Customer Care first.